Improving Customer Service with Professional Bathroom Cleaning Services

Professional Bathroom Cleaning Services: Improving Customer Service

If you think customers don’t consider clean restrooms significant to the consumer experience, think again. Know the benefits of professional bathroom cleaning.

There are many business owners who don’t place much value on professional bathroom cleaning services. Others don’t even list it as one of their top business expenses.

If you fall into this category of people, you’ll be surprised to learn that the cleanliness of your restrooms is a direct reflection on your business. If you think your customers don’t notice, well, actually they do.

This article explores why bathroom cleaning services need to be in your list of top priorities for your business. Read on.

Professional Bathroom Cleaning Services: Does Your Business Really Need Them

Commercial bathrooms are a bit of a paradox if you think about it. They are private places that are open to the public.

Despite this fact, it should be a place where you, your employees and your customers feel safe and welcome. With the high foot traffic they receive, the place can get pretty dirty.

There’s nothing more off-putting than a dirty bathroom facility. If your public restrooms exhibit any (or all) of the signs listed below, it might be time to bring the experts on board.

  • There are visible smudges, soil or dirt on door handles.
  • There’s that noticeable “bathroom smell”.
  • The restrooms frequently run out of soap, paper towels, and other essential sanitary supplies.
  • The trash cans often get overfilled, with refuse accumulating on the floor around them.
  • The sinks get grimy and dirty or have standing water.
  • Spilled soap collects on the sink counter surface.
  • Floor drains have accumulated debris and soil particles.
  • Sanitary disposal containers are full or damaged.
  • The restroom mirrors have smudges, smears and/or are wet.
  • Your restroom floors are wet and filthy.
  • Toilets and urinals are poorly maintained with a noticeable build-up of grime and sediments.

This list could go on forever. Keeping public restrooms clean and fresh is a dirty job. It’s best to leave it to the well-trained commercial cleaning professionals to keep your public bathroom in tiptop condition.

Commercial Cleaning Services Minneapolis: What Are the Benefits

There’s a huge difference between a restroom looking clean versus it actually being clean. Commercial cleaning services should be able to get your restrooms so clean you could eat off them – if wanted to. Here’s why you should let the experts in:

1. Commercial Bathroom Cleaning Minneapolis: They’re Thorough

When you think of cleaning services, most people imagine a man with a mop. Commercial cleaning is a lot more than that. The industry has evolved over the years to adopt best practices that minimize the spread of disease-causing germs.

Professional cleaning companies adhere to strict standards on how cleaning equipment like mops, should be cleaned, disinfected and stored to limit the spread of bacteria and foul odors. These experts are well aware of cleaning hotspots and high contact touch points that need a little extra attention.

They pay attention to the hard-to-reach areas behind toilets that are notorious for emitting a foul odor if not attended to. They disinfect toilet seats and ensure they’re wiped dry. 

Hand driers and feminine hygiene dispensers can also be a hotbed for germs and bacteria. These services regularly disinfect this equipment and ensure that the dispensers are well stocked with new liners. Your employees and customers will certainly appreciate it.

2. Cleaning Services Minneapolis: Prevents Public Restrooms from Becoming a Health Hazard

To put it delicately, many people treat commercial bathrooms rather unkindly and without a second thought to common courtesy. What’s more, a study by Michigan State University reveals that only 5% of people take the recommended amount of time to wash their hands after using the restroom.  

So, if not properly managed, there’s a high likelihood that your public bathrooms might turn into a health hazard spreading germs to other areas of your premises. So, what does that mean for your business?

You might start to notice a rise in the cases of employee absenteeism due to illnesses. This has a direct impact on your bottom line.

If the disinfection of touch points like bathroom door handles and light switches is ignored, germs are quickly transferred to computer keyboards, touchpads, smartphones, handrails… and eventually to your customers. A professional cleaning service can mitigate this to protect both your employees and customers from catching diseases that could have otherwise been avoided.

3. A Dirty Bathroom Leaves a Lasting Impression

Remember that story about the most disgusting bathroom in Manhattan? It made the headlines for a reason.

Once a customer sees a dirty public restroom, they can never un-see it. That image will be etched in their mind for a long time to come. It leaves them with a horrible impression of your business.

On some level, they might subconsciously avoid your establishment even if you offer excellent products and services. It would be a shame to end up losing customers simply because they don’t want to return to an establishment that has filthy bathrooms.

4. It’s Cost Effective

As a business owner, you better than anyone knows that time is money. If you or any of your employees, have to spend time cleaning the restrooms, that’s time taken away from the business.

So, in actual fact, your business is losing money. If your employees take days off work to recover from an illness or infection that could have otherwise been avoided, because of dirty restrooms, once again, your business is losing money.

From a financial standpoint, investing in a cleaning service makes perfect sense for your customers, your employees and most of all, your business. The prices for these services are actually quite affordable.

The Bottom Line

A spotless, fresh-scented restroom is an important asset to your business. It tells your customers and employees alike that you care about their well-being.

Professional bathroom cleaning services will keep your restrooms, sparkling clean, germ-free and well-stocked at all times. End-to-end customer experience also includes their bathroom experience. This is one area of your business you can’t afford to overlook.

Are you looking for a commercial cleaning service based in Minneapolis? Contact us today and book a consultation.